Last updated: August 18, 2026
At BidanCare, we take your privacy and the security of your medical data very seriously. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your data remains protected when you use our SaaS application.
1. Information We Collect
When you register for an account and use our services, we collect information that identifies you and your clinic. This may include:
- Account Data: Name, email address, phone number, clinic name, and billing information.
- Operational Data: Patient records, medical history, appointment schedules, and inventory details entered by you into the system.
- Usage Data: Information on how you interact with our application, which helps us improve our service.
2. How We Use Your Information
We use the information we collect strictly to provide and improve our services. Specifically, your data is used to:
- Operate and maintain the BidanCare platform.
- Process your transactions and manage your subscription.
- Provide customer support and respond to your inquiries.
- Send technical notices, updates, security alerts, and administrative messages.
3. Data Security and Confidentiality
Because BidanCare handles sensitive medical records, security is our top priority. We use robust encryption protocols and industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our multi-tenant architecture ensures that your clinic's data is strictly isolated and can only be accessed by authorized users within your account.
4. Sharing of Information
We do not sell, trade, or rent your personal or patient data to third parties. We may share information only in the following limited circumstances:
- With trusted third-party service providers who assist us in operating our application, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secure.
- When required by law or to respond to legal process.
5. Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. If you choose to terminate your subscription, we provide mechanisms to export your data before your account and its associated data are permanently deleted from our servers.
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@bidancare.id.